Missouri State University Career Guide - Flipbook - Page 14
HOW TO USE ACCOMPLISHMENTSTATEMENTS
Use this handout to create strong accomplishment statement bullets on your resume, rather than just listing
your duties. Accomplishment statements focus on (1) what you accomplished, (2) how you accomplished it,
and (3) the impact of your accomplishment. We communicate these details by using the PAR framework;
PAR stands for Problem -Action - Result. Problem - what problem were you trying to address 7 Action What action did you take to address this problem 7 Result - What were the results of your action 7 Once
you have answered these questions, you are ready to summarize the content into a bullet point. Here are
some examples of using PAR to write an effective bullet point.
Example: Greek Life/Philanthropy Involvement
Problem
Action
(The need/challmgeaddressed)
Result
My sorority needs to raise
money for a philanthropy event
Raised over $15,000 for
Collaborated with a team of 15
children 's cancer research
philanthropy committee
members to organize a
fundraiser
Final Bullet
Collaborated with a team of 15 sorority philanthropy committee members to organize a fundraiser,
raising over $15,000 for children's cancer research.
Example: Customer Service/Web Design
Problem
(The need/challengeaddressed)
Action
Result
Decreased incoming calls from
Designed and published a
customers
by 50%
webpage answering many of
customers most frequently
asked questions
Final Bullet
Reduced incoming call volume by 50% by designing and publishing a webpage answering customers'
most frequently asked questions.
Our company cannot handle the
volume of calls we receive
asking questions about using
our website
Example: Fast Food/Retail
Problem
(The need/challmgeaddressed)
Standards of store /service need
to stay exceptional despite high
customer volume during busy
times
Action
Result
Provided excellent service inperson and over-the-phone to
each customer in all situations
Maintained high standards of
customer service at all times
Final Bullet
Maintained high standards of customer service in-person and over-the-phone in a high-volume, fastpaced environment.
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MSU CAREER CENTER
